Privacy Policy

Last updated: April 19, 2026

Parkfetch is a service of Orph Labs AI, Inc. ("Parkfetch," "we," "us," or "our"). This Privacy Policy describes how we collect, use, and protect your information when you use the Parkfetch application, website, and SMS/voice services.

1. Information We Collect

We collect the following information when you use Parkfetch:

• Contact information: Name, phone number, email address, and residential unit number.
• Vehicle information: Make, model, color, license plate, and parking spot.
• Service data: Car retrieval requests, timestamps, status updates, and communications with our service.
• Device data: Browser type, operating system, and IP address when using our web application.
• SMS and voice data: Message content and call recordings related to car retrieval requests.

2. How We Use Your Information

We use your information to:

• Process and fulfill car retrieval requests.
• Send you confirmations, status updates, and ETA notifications via SMS.
• Communicate with you about your account and our services.
• Improve our service quality and operations.

3. SMS Messaging

When you use Parkfetch via SMS or provide your phone number through our app, you may receive text messages related to your car retrieval requests, including confirmations, status updates, and ETA notifications.

• Message frequency varies based on your usage.
• Message and data rates may apply.
• Reply STOP at any time to opt out of SMS messages.
• Reply HELP for assistance.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing or promotional purposes. We may share information with:

• Building operators and garage staff: To fulfill your car retrieval requests.
• Service providers: Such as Twilio (SMS/voice), Supabase (data storage), and Vercel (hosting), solely to operate our service.
• Legal requirements: When required by law, regulation, or legal process.

We do not share your mobile opt-in consent or phone number with any third parties or affiliates for marketing or promotional purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security reviews.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. You may request deletion of your data by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Opt out of SMS communications at any time by replying STOP.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:
Orph Labs AI, Inc.
Email: info@orphmedia.com
Phone: +1 646 688 4000